QicLink Enterprise™ Constituent Portal

  • medium-woman-man-team-jpg-362x246.jpgEmpower your staff, providers, and members with the information they need.

    Your constituents are critical to your success. Delivering excellent client service and improving provider relationships are essential to maintaining your share of the market and running an effective business. QicLink’s Constituent Portal solution helps your team improve service and give your members and providers access to the information they need. This helps you gain constituents’ loyalty—and an important competitive advantage.

    QicLink Constituent Portal includes two applications. The Customer Service - or WebCSR - module is a Web-based solution that improves both the efficiency and quality of your client service efforts. The module lets your team log, track, and report on telephone calls more easily using point-and-click functionality, drop-down boxes, scroll lists, and multiple sort-and-display options. When a call opens or closes, the module automatically populates the call number, open/close date, time, and employee fields. An enrollee/member screen displays extensive information such as demographics, coverage, address, COB, and student information. It also provides a warning when HIPAA privacy information exists for the member.

    QicLink Benefits Exchange (QBE), the second application, lets you offer employers and benefits administrators an integrated, online solution that their enrollees and members can use to verify benefits, eligibility, and claim status or to modify enrollment information. QBE uses the same advanced technology as QicLink - the Microsoft© .NET framework, and Microsoft’s SQL Server relational database. The solution also lets you connect to integrated applications offered by TriZetto Premier Partners that give enrollees/members a single point of entry for wellness and disease management.